Countless images and albums have vanished from Facebook users’ personal pages, causing despair over lost personal moments.
Some Facebook users are claiming their photos are being deleted, questioning the preconceived notion of permanency on the internet.
As social media becomes ever more intertwined with social interactions Facebook is becoming a default platform to store photos and videos.
Penny Kirtley, who approached The Newsroom, said a decade’s worth of her photos on Facebook had disappeared.
Ms Kirtley said she had intended to put some of her albums on private when she noticed that some memories were no longer there.
“I turned my computer off and on thinking maybe I had logged on incorrectly, and then I realised and I was just gutted,” she said. “It was like having a house fire, everything is gone.
“I use Facebook like my cloud… I’m not very tech savvy, it was an easy way to store them.”
Ms Kirtley said that everything from wedding photos to family photos had vanished.
“You can’t even remember all the photos you’ve lost… that’s the whole point of photos.”
Ms Kirtley said that easily a thousand images had been lost.
And she is not alone, with many users posting to Facebook’s homepage with similar complaints.
Facebook’s help centre acknowledges that this can happen, but places blame on maintenance of the website and suggests users report the problem.
Ms Kirtley said she reported the problem countless times over the past months but is yet to see a resolution.
“I always get the same response… a non-personal automated response,” she said.
Ms Kirtley said if she could get any photo back she would choose one of her daughter. Strangely she knows that Facebook still has many of the photos that have disappeared because they regularly appear as memories in her timeline, an automated feature that selects photos from a user’s library.
Ms Kirtley also expressed concern about what had actually happened to the images.
“Maybe I’ll see my daughter as an advert or something,” she said. – Greta Levy
Facebook did not respond in time for publication.